The Professional Services provided by Absyss, guarantee the success of Visual TOM and visual BAM implementations and optimization projects. Absyss develops a sustainable and reliable relationship with its clients.
Value-added services throughout the life-cycle of our solutions, upstream, in deployment and in optimization.
The services delivered by our senior consultants meet ITIL best practices and are based on:
- successful collaborations with partners, involved with the IT Departments in global projects,
- extensive Absyss experience in migrating other jobs schedulers (migrations managed in collaboration with partners or alone),
- consultants experienced in IT infrastructure and production, all certified ITIL V3. Our consultants have an average 15,000 hours successful IT project practice,
- Certified Partners by Absyss,
If you need a certified partner, please do not hesitate to contact us.
You are an integrator or VAR and you want to become a certified partner? Please visit our Partners' page or contact us..
The Absyss training portfolio offers initiation as well as advanced training in our software. By way of tailored formats and content, Absyss can provide gradual or intensive training.
Our teaching approach is based on a principle that we call "Form’action", whereby trainees' knowledge is transformed into genuine skills.
Our training is accessible to all: customer teams (operations, production, R&D, etc.) on the one hand, and facilities management partners and integrator partners on the other. The latter have their skills level certified by means of the certifications. The partner certifications proposed by Absyss are an integral part of a comprehensive upskilling mechanism aimed at IT service companies, facilities management companies and value-added resellers (VAR).
SERVICE LEVEL AGREEMENT COMMITMENTS
The Absyss support teams provide you with the best possible support service, guaranteeing the availability of your solution and optimizing the returns on your investment.
- contractual Service Level Agreement
- dedicated 24/24 7/7 support - French and English
- your requests taken into account within 2H maximum
- restarting of the scheduling service within 4H maximum
- communication and reporting
- dedicated answers provided by high level technical experts certified ITIL V3
MANAGING YOUR REQUESTS
Your requests for technical assistance are taken into account in real time. With our technical support (helpdesk), you get a formalized and structured follow-up : monthly report, conference calls or meeting on your premise if necessary...
You are regularly informed of future developments, new software versions availabilities, release notes…
Help Desk Phone Number : +33 (0)1 40 84 85 91. Contact us
Access to the FAQs in your client extranet
Our users’club: VITO Club
The VITO club has been created by Absyss for IT professionals who use Visual TOM and Visual BAM on a daily basis.
The Visual IT Operations club is a true community, where shared return of users experiences, best practices and studies help to understand, control, but also anticipate the impact of IT innovation on IT processes and technologies.
After 15 years, the ambition of VITO club remains unchanged: share, understand and act to anticipate future developments.
As real moments for discussions, the VITO club meeting sessions are aimed at maintaining the close relationship built with our customers and partners.
Between work and friendliness, the VITO club is a unique space for exchanging and sharing.
Our relationship with our customers is built with a real sense of collaboration with the purpose of generating business efficiency.
For more Information on the VITO Club