Initial training – THE BASICS – intra-training – 1 day
A new phone number to contact the Standard Technical Support Service
Mr Selim Sioud, Production engineer has passed the Visual TOM Administrator Certification
For more than 15 years, Absyss has been developing strong alliances and partnersips with Consulting and service companies to provide customers with value-added solutions meeting IT transformation, performance and governance requirements.
Absyss builds long term and international alliances with consulting, integration and outsourcing companies in the area of automation and management of Information systems with a strong business focus.
The Absyss training portfolio offers initiation as well as advanced training in our software. By way of tailored formats and content, Absyss can provide gradual or intensive training.
Our teaching approach is based on a principle that we call "Form’action", whereby trainees' knowledge is transformed into genuine skills.
Our training is accessible to all: customer teams (operations, production, R&D, etc.) on the one hand, and facilities management partners and integrator partners on the other. The latter have their skills level certified by means of the certifications. The partner certifications proposed by Absyss are an integral part of a comprehensive upskilling mechanism aimed at IT service companies, facilities management companies and value-added resellers (VAR).
Why choose Visual TOM?
Visual TOM industrializes and orchestrates your IT production, whatever the volume and/or complexity of inter-application workflows and jobs, the nature of applications, your processes and your technical architecture: centralized, distributed or mixed.
Visual TOM strengths
|SAP Solutions (Sap NetWeaver Application Server, Sap NetWeaver BW, SAP R/3 Certified MySap.com, SAP R/3 CSP, SAP BO, SAP DS), Oracle Applications, PeopleSoft, Baan, OneWorld, Microsoft Dynamics AX, Lawson M3, etc.|
Amazon and Azure Cloud, Docker, Big Data, Web Services, transfers, data bases, email, EAI, ETL, ITSM, backup, frameworks integration, etc.
|LINUX, WINDOWS, HP-UX, AIX, SOLARIS, MVS, OPENVMS, OS400, GCOS8, GCOS7|
What is Visual BAM?
Visual BAM is an operational intelligence solution dedicated to IT and business performance monitoring. Visual BAM (Business Activity Monitoring) delivers real-time KPIs (Key Performance Indicators) through visual and synthetic cockpits.
Visual BAM strengths
|Dialogue with all IS components. Non-intrusivity. Seecurity protocols compliance|
Absyss offers a complete and modular Partner Program dedicated to the IT Operations Software suite including Visual TOM, Visual SAM and Visual BAM, enabling Absyss and partners to develop joint projects and ensure customers’ satisfaction.
This program is divided into 3 levels: ACTIVE - DYNAMIC - STRATEGIC.
Mutual advantages and commitments are offered according to business models to ensure a win/win relationship and successful projects.
Absyss is willing to collaborate closely with French and international partners to ensure strong value to its final customers.
This program gives access to various services and resources according to the collaboration level:
Regarding Products & expertise
- Close relationship with our product managers and consultants
- Regular information, updates and preview of new products
- Technical and functional documentation access
- Certification program
- Temporary license
- Information and training on our sales
- Pre-sales team back-up and support
- Account review with our sales team
- Sales terms and conditions adapted to business models and collaboration level
Regarding marketing and communication
- Visibility on our web site and communications
- Webinars and dedicated animations
- Co-events and co-communication
- VIP events
A Partner and Alliance Manager is dedicated to develop and support the Partner community and ensure the coordination required for successful projects and collaboration
Our users’club: VITO Club
The VITO club has been created by Absyss for IT professionals who use Visual TOM and Visual BAM on a daily basis.
The Visual IT Operations club is a true community, where shared return of users experiences, best practices and studies help to understand, control, but also anticipate the impact of IT innovation on IT processes and technologies.
After 15 years, the ambition of VITO club remains unchanged: share, understand and act to anticipate future developments.
As real moments for discussions, the VITO club meeting sessions are aimed at maintaining the close relationship built with our customers and partners.
Between work and friendliness, the VITO club is a unique space for exchanging and sharing.
Our relationship with our customers is built with a real sense of collaboration with the purpose of generating business efficiency.
For more Information on the VITO Club
SERVICE LEVEL AGREEMENT COMMITMENTS
The Absyss support teams provide you with the best possible support service, guaranteeing the availability of your solution and optimizing the returns on your investment.
- contractual Service Level Agreement
- dedicated 24/24 7/7 support - French and English
- your requests taken into account within 2H maximum
- restarting of the scheduling service within 4H maximum
- communication and reporting
- dedicated answers provided by high level technical experts certified ITIL V3
MANAGING YOUR REQUESTS
Your requests for technical assistance are taken into account in real time. With our technical support (helpdesk), you get a formalized and structured follow-up : monthly report, conference calls or meeting on your premise if necessary...
You are regularly informed of future developments, new software versions availabilities, release notes…
Help Desk Phone Number : +33 (0)1 40 84 85 91. Contact us
Access to the FAQs in your client extranet