SERVICE LEVEL AGREEMENT COMMITMENTS
The Absyss support teams provide you with the best possible support service, guaranteeing the availability of your solution and optimizing the returns on your investment.
- contractual Service Level Agreement
- dedicated 24/24 7/7 support - French and English
- your requests taken into account within 2H maximum
- restarting of the scheduling service within 4H maximum
- communication and reporting
- dedicated answers provided by high level technical experts certified ITIL V3
MANAGING YOUR REQUESTS
Your requests for technical assistance are taken into account in real time. With our technical support (helpdesk), you get a formalized and structured follow-up : monthly report, conference calls or meeting on your premise if necessary...
You are regularly informed of future developments, new software versions availabilities, release notes…
Help Desk Phone Number : +33 (0)1 40 84 85 91. Contact us
Access to the FAQs in your client extranet