Maintenance

Service Level Agreement commitments

The Absyss support teams provide you with the best possible support service, guaranteeing the availability of your solution and optimizing the returns on your investment.

Absyss’s technical support: the assets which make us different are our exclusive commitments:

  • contractual Service Level Agreement
  • dedicated 24/24 7/7 support - French and English
  • your requests taken into account within 2H maximum
  • restarting of the scheduling service within 4H maximum
  • communication and reporting
  • dedicated answers provided by high level technical experts certified ITIL V3

Corrective maintenance

Each of your requests for technical assistance is treated and followed up by our technical teams from the first request until the delivery of a formal response, instruction, recommendation, delivery of a corrective patch or a workaround solution.

Adaptive Maintenance

Our solutions are adapted to new versions of operating systems.

Scalable maintenance

We offer the functional evolutions that best suit your business. these evolutions result from our analysis of the market and its trends, proposals made by our research and development department and users' requirements expressed at the meetings of VITO club, our users club .

Managing your requests

Your requests for technical assistance are taken into account in real time. With our technical support (helpdesk), you get a formalized and structured follow-up : monthly report, conference calls or meeting on your premise if necessary...

Technical communications

You are regularly informed of future developments, new software versions availabilities, release notes…  

Help Desk Phone Number :  +33 (0) 825 313 555 -  +33 (0)1 40 84 89 01

Contact: hotline@absyss.com

Access to the FAQs in your customized web space.