TANGIBLE BENEFITS IN TERMS OF INDIRECT COSTS AND SERVICE QUALITY
To ensure the best possible productivity for the implementation of Visual TOM, Absyss has created a turnkey assistance service. This contract enables you to benefit from customised monitoring and optimised use of its scheduled production with Visual TOM.

The Serenity Contract helps you to detail the actions to be carried out to ensure optimal industrialisation, to benefit from increased responsiveness, to reduce indirect costs by achieving greater productivity from your employees, and to simplify budget management by means of annual invoicing which is fixed according to the chosen level.

The Serenity Contract is divided into three levels of service: Serenity Contract.20, Serenity Contract.10 and Serenity Contract.5.


SERENITY CONTRACT.20: EXCELLENCE IN TERMS OF ASSISTANCE
To provide assistance tailored to your needs, this contract includes the following in a one year period:

- Customised client monitoring, including a a quarterly on site meeting with a product expert, the drafting of a plan of action, and a monthly telephone conference in order to monitor your calls to the support service.

- Progress plan, with a summary diagnostic and drafting of the plan of action, over a period of 5 days.

- Operation manual, with adaptation of the normal, occasional and emergency procedures in accordance with the desired level of service over a period of 3 days.

- Optimisation of the level of industrialisation, with 2 days of customised training on the features to be optimised.

- Implementation of the progress plan, with 10 days of guidance.


SERENITY CONTRACT.10: THE GUIDANCE YOU REQUIRE TO PROGRESS
To allow you to progress at your own pace, this contract includes the following in a one year period:

- Customised client monitoring, including a quarterly on-site meeting with a product expert, the drafting of a plan of action, and a quarterly telephone conference in order to monitor your calls to the support service.

- Progress plan, with a summary diagnostic and drafting of the plan of action, over a period of 3 days.

- Operation manual, with adaptation of the normal, occasional and emergency procedures in accordance with the desired level of service over a period of 3 days.

- Implementation of the progress plan, with 4 days of guidance.


SERENITY CONTRACT.5: CUSTOMISED MONITORING
To guarantee effective monitoring, this contract includes the following in a one year period:

- Customised client monitoring, by means of a six-monthly telephone conference with a designated person from the support service in order to monitor your calls.

- Progress plan, with a summary diagnostic and drafting of the plan of action, over a period of 2 days.

- Operation manual, with adaptation of the normal, occasional and emergency procedures in accordance with the desired level of service over a period of 3 days.