MONITORING AND RESPONSIVENESS OF SERVICE COMMITMENTS
Visual BPM,
- improves the responsiveness of users thanks to the overall result orientated real-time monitoring of processes,
- supplies a measurement of the quality of the services provided in the context of the missions of each and every member of the team,
- distributes relevant information drawn from diverse and customised media - SMS, PDF reports, web interfaces, etc.
- enables forecasts to be made based on the recording of previous results and an analysis of future trends.
RISK AND COST CONTROL
Visual BPM,
- offers an immediate return on investment thanks to the rapidity of its implementation: the software is independent from the existing applications and benefits from a service-oriented design,
- guarantees significant gains arising from rapid treatment of malfunctions, incidents, constraints, synchronisations and checking points,
- proposes a veritable company gateway by drawing together all the information supplied by the applications and/or the technical supervision tools and then consolidating and processing it.
With Visual BPM, the operational managers support the development of the company more efficiently. They become an integral part of a strategy of evolution towards ISO 20000 certification, ensuring the quality of their service management system.