Designed for operational departments, Visual BPM (Business Process Monitor) supervises the quality of the results of critical business processes. A factor of differentiation, aligned with strategic objectives, the supply of services by the enterprise to its clients must be constantly monitored.
By controlling the results of the processes put into place, Visual BPM effectively facilitates the improvement of company performance.

MONITORING AND RESPONSIVENESS OF SERVICE COMMITMENTS

Visual BPM,

- improves the responsiveness of users thanks to the overall result orientated real-time monitoring of processes,

- supplies a measurement of the quality of the services provided in the context of the missions of each and every member of the team,

- distributes relevant information drawn from diverse and customised media - SMS, PDF reports, web interfaces, etc.

- enables forecasts to be made based on the recording of previous results and an analysis of future trends.


RISK AND COST CONTROL

Visual BPM,

- offers an immediate return on investment thanks to the rapidity of its implementation: the software is independent from the existing applications and benefits from a service-oriented design,

- guarantees significant gains arising from rapid treatment of malfunctions, incidents, constraints, synchronisations and checking points,

- proposes a veritable company gateway by drawing together all the information supplied by the applications and/or the technical supervision tools and then consolidating and processing it.

With Visual BPM, the operational managers support the development of the company more efficiently. They become an integral part of a strategy of evolution towards ISO 20000 certification, ensuring the quality of their service management system.

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